Privacy Policy | Updated Data Protection Guidelines
How PH365 Handles Your Data
What we collect, why we collect it, who sees it, and what you can do about it. No legal jargon where plain language works just as well.
Contents
What Data We Collect
PH365 collects personal data in a few different ways: directly from you when you register or use the platform, automatically when you browse the site, and occasionally from third parties for identity verification. Here’s a breakdown of what gets collected and when.
Data you provide directly:
| Data Type | When It’s Collected | Required? |
|---|---|---|
| Full name | Account registration | Yes |
| Date of birth | Account registration | Yes – age verification |
| Email address | Account registration | Yes |
| Mobile number | Account registration / OTP | Yes |
| Home address | KYC verification | Required for withdrawals |
| Government-issued ID | KYC verification | Required for withdrawals |
| Payment details (GCash, Maya, bank) | Deposit / withdrawal setup | Required for transactions |
| Support chat transcripts | When you contact support | Stored for quality and dispute purposes |
Data collected automatically:
- IP address and approximate location – used to detect suspicious login attempts and verify that access is coming from a permitted region.
- Device information – browser type, operating system, screen resolution, and device ID. Used to identify unusual access patterns and improve compatibility.
- Session data – pages visited, time spent, games played, bets placed, and clicks. Used for fraud detection and to understand how the platform is being used.
- Cookies and tracking pixels – see Section 5 for the full breakdown of what cookies are used and how to manage them.
Data collected from third parties is limited to identity verification checks run through PAGCOR-approved KYC providers. PH365 does not purchase marketing lists or collect data from social media platforms without your explicit consent.
Your Rights Over Your Data
You have specific rights over the personal data PH365 holds about you. These aren’t just policy statements, they’re things you can actually request, and PH365 is required to respond within a reasonable timeframe under Philippine data protection law (Republic Act 10173).
Right to Access
You can request a copy of all personal data PH365 holds about your account, including transaction records, KYC documents submitted, and support history.
Right to Correction
If any of your personal data on file is wrong or out of date, you can ask PH365 to correct it. Basic details like phone number and email can be updated directly from account settings.
Right to Deletion
You can request that your account and associated data be deleted. Note that PH365 is legally required to retain certain financial records for a minimum period under PAGCOR and anti-money laundering regulations, so not all data can be immediately removed.
Right to Object
You can opt out of marketing communications at any time by updating your notification preferences in account settings or by clicking the unsubscribe link in any email from PH365.
Right to Portability
You can request your data in a structured, machine-readable format if you want to transfer it elsewhere. This applies to data you provided directly, such as account details and transaction history.
How to Submit a Request
Contact the PH365 support team via live chat or email at ph-365.ph. Include your registered email and a description of the request. Most requests are processed within 7 to 14 business days.
How We Use Your Data
Your data is used to run your account, process deposits and withdrawals, verify your identity for KYC compliance, and detect fraud or suspicious activity. PH365 also uses anonymized session data to improve the platform and fix bugs. If you’ve opted in to marketing, your email and phone number may be used to send bonus offers and promotions. You can opt out at any time from account settings. PH365 does not use your data for automated decision-making that has legal or significant effects on you without human review.
Additional Privacy Details
4. Data Sharing
PH365 does not sell your data. It is shared only with PAGCOR for regulatory compliance, licensed KYC providers for identity verification, and payment processors for transaction handling. All third parties are contractually required to handle data under the same standards as PH365.
5. Cookies
PH365 uses essential cookies to keep you logged in and maintain session security, and optional analytics cookies to understand how the site is used. You can manage cookie preferences from the banner shown on your first visit or from your browser settings. Disabling essential cookies will affect login functionality.
6. Data Retention
Account data is kept for as long as your account is active. After closure, non-regulated data is deleted within 90 days. Financial records and KYC documents are retained for a minimum of 5 years as required by Philippine AML law. Support transcripts are kept for 2 years.
7. Security Measures
PH365 uses SSL encryption on all pages, two-factor authentication options, and regular security audits. Passwords are stored as hashed values, not plain text. In the event of a data breach affecting your personal information, PH365 will notify affected users within 72 hours of becoming aware of the incident.
8. Children’s Privacy
PH365 does not knowingly collect data from anyone under 21 years old. If an account is found to belong to an underage user, it will be closed immediately and any data collected will be deleted. If you believe a minor has registered, contact support right away.
9. Policy Updates
This policy may be updated when regulations change or when PH365 changes how it handles data. The date at the top of the page reflects the latest revision. Significant changes will be communicated by email to registered users at least 7 days before they take effect.
Questions About Your Privacy?
If something in this policy isn’t clear, or you want to make a data request, the support team can help. Also worth reading: the full Terms & Conditions if you haven’t already.